T&C - Wholesale

Product descriptions

We have taken great care to describe and show all items as accurately as possible. Despite this, some variation in items may occur. Every batch is different, Please note that all of the items on our are handmade by us. The bath bombs may not be perfectly round – they may have cracks in the surface, they may crumble a bit, this is all normal when they are made by hand. They might vary from the picture – the colours might be brighter or lighter, however, They still work the same with a crack or a dent. We provide you with product information on the website including ingredients. If there is anything, which you do not understand, or if you would like further information, please contact us via email at info@seren-cosmetics.com

Products and medical conditions

We get asked about products and whether they are ok for sensitive skin – it is not possible to say whether one person may react with a product when another person may not. Bath bombs are made with SLSA - a foaming agent. Please check product description for ingredients. What we advise is that you know better than anyone what your skin reacts to, check the ingredients list, or ask for information about the product you are interested in and if you want to purchase always do a patch test. We do not advise anyone to give recommendations for products, unless specifically advised by the supplier that the product is suitable for sensitive skin.

Add on order

If you wish to add onto your order please contact us. Adding on extra items to an existing order may delay it for up to 10 working days. Add on items of over £50 will be put through as a new order and subject to current lead times.

Turnaround on orders

Lead times and turnaround for wholesale orders to be made are vary, please check the homepage for latest turnaround times. 

Other information

Items listed on the website are in pound sterling and we ship to the UK MAINLAND ONLY.

We use new and recycled packaging for sending our orders. Orders get delivered in boxes – usually recycled.

Payments can be made by debit / credit card or via PayPal, You do not need to have a paypal account to be able to purchase via PayPal, It can be done via your credit/debit card.  All payments are due before dispatch of goods at the point of ordering. If your payment fails your order will be cancelled Within 2 hours, unless you contact to specify otherwise. Klarna & Clearpay are also available as payment options.

No goods will be made or dispatched until payment has been made in full, and the funds have cleared.

Delivery
Orders are aimed to be delivered the next day after dispatch via DPD or Royal Mail. If a tracked order has not arrived 14 working days after dispatch you will be eligible for a refund or replacement.

We use a courier service DPD or Royal Mail to post out orders next day after completion . If your parcel is lost in transit – the following procedure applies:- report the missing parcel via the contact form on website or by emailing us, we will contact the courier immediately (they usually take 3-5 working days to investigate before they send a claim form), we will keep you updated as to the submission of the claim form. This takes up to 14 working days to process and a refund received. We will then refund you for your order.

Refund Policy
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order.

Refunds will not be issued where bath bombs or similar items are cracked or are not perfectly spherical. Cracks and small amounts of uneveness and imperfections are present on most hand made bath bombs and products, and are there from manufacture. All of the items on this website are HAND MADE – they are not perfect or flawless. This in no way effects their primary function, however may effect it cosmetically in appearance. If you want perfect – then the factory produced ranges of products would probably be more suitable for you.

Refunds will of course will be issued if the item is broken or smashed – When we send our products to you, we have ensured that they are securely and safely packaged. However we understand that accidents can happen. In the event of this, we will require photographic evidence, and or  courier evidence, before or if any action will be taken. Items damaged due to weather conditions beyond our control no returns accepted or refunds issued. Only smashed products will be refunded. Items that are not damanged are NOT eligable for a refund. We reserve the right not to refund items returned to us that are undamaged.

In the event that your order was damaged there are a couple of options:1. Repackage your damaged items, after corresponding with us, and return them to us at which time we’ll either issue a full refund for those items or replace the damaged products minus the postage you have paid to return items to us. 2. Keep the damaged products and get a 50% refund for each of the damaged items. These items may still be sellable at woopsies. Please send a photo of all broken bath bombs in one photo as proof.

Goods Delivered but customer claiming they have not received
When goods are delivered by courier the tracking is updated to reflect such.

If you claim that it has not been received (because left in a “safe place” or left with a neighbour without you selecting this option on your tracking information or leaving a note) we will contact the courier and report the complaint. We will contact you to advise of the couriers investigation and the outcome, and if a signature has been received we will send you a copy of the electronic signature and name in order to try and trace the parcel. “left with neighbour” cards /tracking – please check with neighbours to see if received. If not there, In these incidences we would advise you to contact Police if no trace of parcel with neighbour as this would be classed as “stolen”. As legally you are the owner of the parcel (you paid for it) it will be you that reports to police – we will of course provide you with all the information you need to do this. If your item is damaged or stolen after the courier has left your order in ‘a safe place’ as per your request we are unable to refund you for your order as leaving in a safe place means that you are liable for your parcel and accept all liability for it once it has been left. Please note that all couriers take photographs of where they leave your parcel if in a safe place if you are not in.

Non-Delivery of Item(s)

Please allow 3 working days from dispatch for the delivery of ordered items. Although orders are sent via next day delivery, there can sometimes be a delay due to weather etc. If there is a delay dispatching your order we will inform you. If the items are still not delivered after this time, please contact us via email or the ‘contact us’ form on the website. Please provide us with the original order number as reference.

We will then investigate the non-delivery with the relevant delivery service provider used for the order and put in a claim – PLEASE NOTE this may take up to 14 days, however as soon as we receive confirmation that the parcel has not been delivered and cannot be located by the courier company we will submit the claim and refund when received.

Misuse of Goods / Cosmetic Use Disclaimer

We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Most bath bombs contain body safe colourants and fragrances and will not stain either a person or a bath tub. As with all bath products – please rinse bath after use to remove any particles (eg glitter etc) and any remnant of colour. Please make sure your bath is clean before use – eg a “tide mark” on a bath may attract more colour than a clean surface. If your bath tub is painted or damaged, it is advisable to avoid bath bombs with colour as the porous areas will attract the colour and prove difficult to remove. All of our suppliers use either water soluable dyes or mica in their products. Bath bombs are highly coloured products and as such transference can occur to skin or clothing if handling when wet.  Please note that they are only temporary discolouring to skin and will not cause any lasting staining.

Please note that if you have sensitive skin – you are always advised to check ingredients and then carry out a skin test – dampen a small part of the bath bomb and rub on inner arm – check 24 hours later for any reaction. Often children can have sensitive skin so it is always best to do a skin test on any new product. Fragrance oils in particular, can have any one of 26 known allergens in (proved to cause irritation / rash / discomfort).

All products are for external use only. Bath bombs are not suitable for children under 3yrs.

Seren Cosmetics will not be held responsible for any personal injuries that occur from the misuse of goods advertised on this website

By purchasing from this website you agree you are happy with receiving your order within the stated timescale at the time of the order. We will change the duration of the timescale depending on the time of year, such as busy Christmas periods and so on. We will not accept any refunds or returns based on that of timescale issues. Read more in our Returns Policy.

Again, by viewing and purchasing from this website, you are agreeing to our Terms & Conditions.

Klarna 

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice