FAQ

Delivery

Smaller orders up to 2kg are sent via royal mail tracked (£4.99) which aim to deliver in 3-5 working days. Larger orders over 2kg will be sent via a courier (£6.99)

My order hasnt arrived

If a tracked order has not arrived 5 working days after dispatch we will investigate.  You will be eligible for a refund or replacement after 14 days if the order has still not arrived. If your parcel is lost in transit – the following procedure applies: report the missing parcel via the contact form on website or by emailing us, we will contact royal mail, PLEASE NOTE that royal mail do not investigate missing parcels until 10 days after they were posted. After 14 days from being posted, if the order has still not arrived we will then refund or replace your order.

What is your refund policy?
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order.

Refunds will not be issued where bath bombs or similar items are cracked or are not perfectly spherical. Cracks and small amounts of uneveness and imperfections are present on most hand made bath bombs and products, and are there from manufacture. All of the items on this website are HAND MADE – they are not perfect or flawless. This in no way effects their primary function, however may effect it cosmetically in appearance. If you want perfect – then the factory produced ranges of products would probably be more suitable for you.

Refunds will of course be issued if the item is broken or smashed – When we send our products to you, we have ensured that they are securely and safely packaged. However we understand that accidents can happen. In the event of this, we will REQUIRE photographic evidence, and or courier evidence, before or if any action will be taken. Items damaged due to weather conditions beyond our control refunds will not be issued. Please note only damaged items will be refunded, orders where you have changed your mind and no longer want cannot be refunded unless the products are either faulty or damaged.

To enable you to have a refund or replacement you must send us photographic proof. Refunds will be given once we have received this proof. 

If more tham 30 days have past since you have received your order you will not be eligable for a refund or replacement.